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The WhatsApp integration let you connect an Agent to a WhatsApp Business Account. Your Agent will reply to incoming messages based on its configuration. If necessary you can manually intervene and handle conversations directly through the Inbox page
💡 Once you migrate a phone number to the WhatsApp Business Platform, you cannot use that number on the WhatsApp Business App concurrently. Your number must be used either on the Business Platform or on the Business App. Migrate an Existing WhatsApp Number to a Business Account

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1. Create a Meta Business account

  1. Head over to https://business.facebook.com
  2. Create a new business account
💡 Be aware that Meta may initially limit access to your new business account. If this happens, confirm your identity to continue.

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2. Create a Meta app

  1. Head over to https://developers.facebook.com/apps
  2. Click on Create App
  3. “What do you want your app to do?”, select Other.
  4. Select Business type
  5. Name your app and associate it with the business account you just created.
  6. On the app page, look for WhatsApp product and enable it
You can then follow the instructions in the Deploy tab of your Agent to connect your Meta app to Sonian. Xnapper-2025-01-26-14.52.07.png